Over the next few weeks, our team will be quietly working in the background to get all the right tools installed on your computer, secure your accounts, and make sure everything is running the way it should be. Most of this happens without you needing to do anything at all.
There are just two things we'll need from you: a short one-on-one session with our tech Jessica to get your computer set up, and attendance at a quick company-wide intro session so you know how to reach us when you need help. That's it.
Coming up for you
Two sessions — that's all we need from your team
Company-Wide Intro Session
A short group call for the whole PPG team to meet our support crew, learn how to submit a help request, and ask any questions you have. Tony will walk you through what PGH support looks like day-to-day.
Your Personal 30-Minute Setup Session
Jessica from our team will connect to your computer remotely to install the monitoring and security tools we use to keep everything running smoothly. She'll also ask a few quick questions about how you use your computer day-to-day so we can best support you. No technical knowledge needed — just show up.
Book your setup session with Jessica
Pick a 30-minute slot that works for you. Jessica will connect remotely — you just need to be at your computer and available to chat briefly.
Schedule My Session →
What's happening, step by step
Here's the full picture of what we're doing and when
1
Company-wide intro & support kickoff — May 1
We'll kick things off with a short group call. You'll meet the team, learn how to get help when you need it, and hear what the next few weeks will look like. Guim and Mike will share the invite.
2
Individual setup sessions — Week of May 5
Jessica will connect to your computer remotely for about 30 minutes. Here's what happens during that call:
- Remove any old or conflicting software (like previous antivirus or remote tools)
- Install PGH's monitoring and management tools so we can keep your machine healthy
- Check that your computer is connected and named correctly in our system
- Ask a few questions about your role and how you use your computer
3
Security tools roll out
Over the following weeks, we'll roll out the security tools included in your plan. These run quietly in the background and don't require anything from you. You may notice a few prompts to set things up — we'll guide you through each one.
- Multi-factor authentication (MFA) — an extra step when you sign into Microsoft 365. Takes 5 seconds once it's set up.
- Keeper Password Manager — a secure way to store and use passwords. Replaces LastPass.
- Huntress — runs silently on your computer watching for threats. Nothing you need to do.
- Security awareness training — short monthly videos (~10 min) to keep the team sharp on spotting scams.
4
Email spam filtering upgrade
We'll be setting up Check Point's email spam filtering for your team. You shouldn't notice any difference in your day-to-day email — junk will just get caught better.
5
Everything is reviewed and handed to our support team
Once all tools are installed and verified, our senior engineers do a full review of your environment to make sure everything is locked in. After that, you're fully under PGH managed support — and we're on call whenever you need us.
6
Ongoing support & quarterly check-ins
From here on out, you've got a dedicated IT team watching over things. Guim and Mike will meet with our team quarterly to review how things are going, plan any upgrades, and stay ahead of issues.
What to expect from us
How support will work once you're onboarded
24/7 Help Desk
Call, email, or chat anytime something goes wrong. You'll get a ticket number and a real person working on it fast.
Proactive Monitoring
We watch your computer in the background. Often we'll fix something before you even know there was a problem.
Security, covered
Antivirus, endpoint protection, identity monitoring, email filtering — all running quietly so you don't have to think about it.
Your data is backed up
We back up your Microsoft 365 mailbox and files automatically. If something gets deleted or goes wrong, we can restore it.
Password management
We'll be providing Keeper as your team's password manager. It's simple, secure, and we'll help anyone who needs it get set up and migrated over.
Dedicated account rep
Once onboarding is complete, Mark Haluska will be your dedicated account manager — your go-to for anything beyond day-to-day support.
Your PGH Networks team
These are the people you'll be working with. For day-to-day support questions, reach out to Tony. For your personal setup session, you'll be working with Jessica.
TH
Tony Haley
Your main point of contact — PM & Onboarding Lead
JS
Jessica Schafer
Lead Tech — runs your individual setup sessions
CZ
Codi Zubil
Project Coordinator — scheduling & logistics
JN
Jeremy Nusser
Azure & Cloud Specialist
MH
Mark Haluska
Account Manager — your dedicated rep post-onboarding
Common questions
Things people usually wonder about
Do I need to do anything before my setup session?
Nope. Just book your slot using the link above, be at your computer, and make sure you're available to talk. Jessica will handle everything else remotely.
Will my computer restart or go offline during the session?
It's possible your computer may need a quick restart during or after the session, but Jessica will let you know ahead of time. Try to book a slot when you don't have back-to-back calls.
What is Keeper and do I have to move all my passwords over?
Keeper is a secure password manager we'll be providing to the whole team. If you're currently using another password manager or just saving passwords in your browser, we can help you migrate everything over during your setup session. If you need help after that, just reach out.
What's multi-factor authentication and will it slow me down?
MFA is just an extra verification step when you sign into Microsoft 365 — usually a tap on your phone or a quick code. Once it's set up it takes about 5 seconds and significantly protects your account from being compromised.
How do I get help if something goes wrong?
During onboarding, reach out directly to Tony, Codi, or Jessica and they'll get back to you as soon as possible. Once onboarding is complete and we give you the go-ahead, you'll use our help desk — call 724-888-7007, email help@pghnetworks.com, or chat via Thread. The help desk is available 24/7.